Effective Date: 22-07-2025
Welcome to Hopeway Stores. By accessing or using our website, mobile app, or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully.
These Terms govern your use of Hopeway Stores, an online delivery platform based in Riyadh, Saudi Arabia, offering groceries, household items, electronics, fashion, and more. By using our services, you accept these terms in full.
You must be at least 18 years old to use our app or website.
You agree to provide accurate and current information during registration and checkout.
You are responsible for maintaining the confidentiality of your account login details.
Orders can be placed via our mobile app or website.
Deliveries are available within Riyadh only (at this time).
Delivery times may vary depending on location, traffic, weather, or availability.
We reserve the right to cancel or refuse any order at our discretion.
All payments must be made in full at the time of order using our secure payment options:
Visa
Mastercard
PayPal
Apple Pay
We do not store any card or financial details on our servers.
Prices and availability are subject to change without notice.
We strive to keep all information accurate, but we do not guarantee the availability of all listed products.
In case of pricing errors, we reserve the right to cancel or revise the order.
Refunds may be issued for incorrect, damaged, or missing items upon proper verification.
All complaints must be reported within 24 hours of delivery.
Perishable items may not be returned unless defective or expired upon delivery.
All content on the Hopeway Stores app and website — including logos, product images, text, and graphics — is the property of Hopeway Trading Company and may not be copied or used without permission.
You agree not to:
Misuse or tamper with the app/website
Use our platform for fraudulent purposes
Interfere with other users’ access or experience
Attempt unauthorized access to our systems or data
Hopeway Stores will not be liable for:
Delays in delivery beyond our control
Technical issues or system downtimes
Indirect or consequential damages arising from the use of our services
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the service means you accept the updated terms.
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved under local jurisdiction.
For questions regarding these terms, please contact:
📧 Email: info@hopewaystores.com