Privacy Policy

Last updated: 9/14/2026

Hopeway Stores (“we,” “our,” or “us”) operates the website hopewaystores.com and the Hopeway Stores mobile application (collectively, the “Service”), an online grocery ordering and delivery platform serving customers in Riyadh, Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us
  • Account information: Name, phone number, email address, password, and profile photo (optional).
  • Delivery information: Delivery address(es), building/apartment details, and delivery instructions.
  • Order information: Items purchased, order history, and preferences.
  • Payment information: Payment method details (processed securely through our third-party payment gateway; we do not store full card numbers on our servers).
  • Communications: Messages you send us through customer support, chat, or feedback forms.
1.2 Information Collected Automatically
  • Device information: Device type, operating system, unique device identifiers, and mobile network information.
  • Location data: Real-time or approximate GPS location, used to determine delivery availability, assign nearby delivery personnel, and estimate delivery times (collected only with your permission).
  • Usage data: Pages viewed, features used, time spent on the app/website, search queries, and interaction patterns.
  • Cookies and similar technologies: See Section 6 below.
1.3 Information from Third Parties
  • Information from payment processors confirming successful transactions.
  • Information from social media platforms if you choose to log in or interact with us via those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process and fulfill your grocery orders, including delivery coordination.
  • Communicate with you about orders, promotions, and service updates.
  • Provide customer support and respond to inquiries.
  • Improve and personalize our Service, including recommending products.
  • Process payments and prevent fraudulent transactions.
  • Monitor and analyze usage trends to improve app/website performance.
  • Comply with legal obligations under applicable Saudi Arabian law, including the Personal Data Protection Law (PDPL).

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Delivery personnel/partners: To fulfill and complete your orders.
  • Payment processors: To securely process transactions.
  • Service providers: Third parties who help us operate the Service (e.g., hosting, analytics, SMS/notification providers), bound by confidentiality obligations.
  • Legal authorities: When required by law, court order, or to protect our rights, users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 8).

5. Data Security

We implement reasonable technical and organizational measures — including encryption, access controls, and secure servers — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged in and remember your preferences.
  • Understand how visitors use our website.
  • Improve site performance and personalize content.

You can control or disable cookies through your browser settings; however, this may affect the functionality of the Service.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Withdraw consent for location tracking or marketing communications at any time.
  • Object to or restrict certain processing of your data.

To exercise these rights, contact us using the details in Section 10.

8. Account Deletion

You may request deletion of your account and personal data by contacting our support team. We will process such requests in accordance with applicable law, though we may retain certain information as required for legal, tax, or accounting purposes.

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Hopeway Stores Email: info@hopewaystores.com

Phone: +966 55 315 8097

Address: Riyadh, Saudi Arabia

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.