Effective Date: 22-07-2025
At Hopeway Stores, your satisfaction is our priority. We aim to provide a smooth shopping and delivery experience. Please read our policy below to understand how cancellations, returns, and refunds work.
Before Dispatch:
You may cancel your order within 15 minutes of placing it — as long as it hasn’t been dispatched.
To cancel, contact us immediately via customer support on application or call us on our phone number
After Dispatch:
Once your order is out for delivery, it cannot be canceled. We recommend reviewing your cart before confirming your order.
We accept returns or exchanges only under the following conditions:
Wrong item delivered
Damaged or defective product upon arrival
Expired perishable goods
To qualify for a return:
You must report the issue within 24 hours of delivery.
Items must be unused and in their original packaging.
Perishable goods (e.g., fruits, vegetables, dairy) unless spoiled or expired on delivery
Personal care or hygiene products
Items damaged due to misuse or customer error
Approved refunds will be processed to your original payment method within 3–7 business days.
In some cases, we may offer store credit or exchange based on product availability and your preference.
Contact our customer support via WhatsApp or email.
Provide your order number, item details, and reason for return.
Our team will verify the claim and arrange pickup if necessary.
Hopeway Stores is committed to providing quality products and a smooth experience. If there’s ever an issue with your order, we’ll work quickly to make it right.
📧 Email: info@hopewaystores.com
📱 Phone/WhatsApp: +966 56 315 8697